Can I call someone to discuss my options?

Yes, you can. We offer a 15 minute complimentary consultation for advice about your project.

Please email at sales@hepburnhardware.com.

Can I get a trade discount?

Yes, if you have a registered ABN within the building/design industry, we can offer you a trade discount.

Can you mix & match hardware?

All our hardware styles are interchangeable within their colour way.

For example a Bronte Handle in Burnished Brass can be perfectly paired with a Halifax or Atticus knob. Another common pairing is our Surrey Handle with the Ascot Knob.

There is no fixed rule, the choice is yours.

Can you send overseas?

Yes, we certainly do. We typically ship through DHL Express for all international orders, charging a flat fee of $70AUD. We cover any duties and tarrifs incurred.

Shipping times can depend on whether you're in a Metro or Regional area.

Shipments to NZ, are sent through Australia Post International.

Tracking of your shipment will be sent via email.

How do I choose the right metal finish?

We have a great breakdown of each of our finishes HERE

For example, lots of people ask us what the pros and cons are between Polished Chrome and Satin Nickel. Here's a little run down... Polished Chrome has a blue undertone, so gives a cooler feel. It’s the hardiest of all our finishes, so it’s best for coastal areas. It’s also reflective, so can leave finger marks. Satin Nickel has a gold undertone, so has a warmer feel. It features light brushstrokes and is lacquered so it won’t patina or leave finger marks. Style-wise, if you’d like your hardware to stand out, Polished Chrome is your girl, if not, go with Satin Nickel.

How do I clean my hardware?

If your handles require cleaning, water and a microfibre cloth are all you need.

Do not use any harsh chemicals or cleaners on your hardware as it will cause damage.

How do I measure up?

Make sure your handle width is in proportion with your drawer width.

We've taken the guess work out with a quick guide for our hardware:

128mm drill hole centered handle will suit a drawer up to 600mm wide 192mm drill hole centered handle will suit a drawer up to 800mm wide 256mm drill hole centered handle will suit a drawer any wider than 800mm.

If your drill holes differ to these CTC measurements, we have designed our range of Solid Brass Backplates so you can keep your cabinetry.

How long does shipping take?

All orders are sent same day if ordered before 11am AEST. Tracking of your shipment will be sent via email.

Shipping timeframes are dependent on Australia Post and can vary depending on metro and regional areas.

Express post is a great option should you require your items a little quicker.

All orders over $3,000 within Australia will be sent through Startrack Premium, ensuring adequate insurance during transit.

Peak shipping times are November and December, due to Black Friday and Christmas. Please keep this in mind when ordering.

Is there a general rule when placing cabinet handles

Ergonomics and what looks right plays a big part in the right hardware selection. The style of doors also makes a big difference, i.e. shaker or flat panel. The more detailed the front, the more paired back the hardware can be.

If you're putting handles on drawers, a general rule is; the handle length should be a third of the width of the drawer.

It is personal preference as to whether you choose handles or knobs on cabinetry.

Our appliance pulls are designed for integrated appliance as they come with a stronger M6 screw to compensate for increased suction.

What is Electroplating?

Electroplating is a process that uses an electric current to reduce dissolved metal cations so that they form a thin metal coating around the outside of our brass hardware. These finishes will hold it’s colour and integrity and not show the brass underneath.

Where can I see your products?

We have a great selection of stockists in Australia and even the USA.

To view our products in person, here's a list of our stockists.

You can order sample discs for all of our finishes here.

Who Designs your products?

We take our hardware making seriously. So much time and effort goes into curating our designs and having them produced. All our hardware is handmade with form and function in mind but with care and precision instilled into every piece. 

Alison designs our hardware at the Hepburn studio in Currumbin QLD. They go from a hand drawn idea, to a CAD file, to a wooden mould for approval. From this design, another sample is made out of solid brass for the final approval. This can easily take up to 6 months to get right (our Surrey handle took 18 months!).

The skills and expertise of our manufacturers in India and Indonesia use processes which are passed down over many generations, making sure this way of artful manufacturing isn’t lost. Each piece is made slowly and thoughtfully, highlighting the way they’re cast, hand finished and finally displayed in your home.

Will my brass change over time?

Brass that changes colour overtime is called patinering and is a great look if you are renovating an older style home and want to stay true to it’s heritage, you just love that look or want to have something that evolves and ages over time. (just like us 😉)

For example, our acid washed brass hardware has been designed to patina and evolve over time. These solid brass pieces have been given an acid wash treatment so they will beautifully age but at a much slower rate to raw brass hardware. The areas of these pieces that are touched will stay lighter, whilst the areas that aren’t will become darker. This is due to oxidising with the natural atmosphere over the years of exposure. Due to this kind of treatment, these pieces can be used in exterior as well as salty areas, which will only further deepen the antique brass look.

If this is not what you're after, our electroplated range is for you as it won't change colour over time.