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Xmas is coming...which means longer shipping times. Get your orders in with ample time to arrive. Xmas is coming...which means longer shipping times. Get your orders in with ample time to arrive.

FAQ

Where can I see your products?

We have a great selection of stockist in Aus, NZ and even the USA

You can head here to get your hands on our products https://hepburnhardware.com/pages/stockists

We’re currently working on samples discs, however if you require a sample in the meantime, please contact sales@hepburnhardware.com 

Who designs your products?

We take our hardware making seriously. So much time and effort goes into curating our designs and having them produced. All our hardware is handmade with form and function in mind but with care and precision instilled into every piece. 

Alison designs our hardware at the Hepburn studio in Burleigh Heads QLD. They go from a hand drawn idea, to a CAD file, to a wooden mould for approval. From this design, another sample is made out of brass for the final approval. This can easily take up to 6 months to get right (our Surrey handle took 18 months!).

The skills and expertise of our manufacturers in India and Indonesia use processes which are passed down over many generations, making sure this way of artful manufacturing isn’t lost. Each piece is made slowly and thoughtfully, highlighting the way they’re cast, hand finished and finally displayed in your home.

Can I get a trade discount?

If you have a registered ABN within the building/design industry we can offer you a trade discount.

What your most popular styles?

Our three best sellers are our Bronte, Kew and Henley ranges.

Our most consistent colour sold over the years is satin nickel.

Can I call someone to discuss my options?

Yes, You can. We do offer a complimentary consultation for advice.

Email at sales@hepburnhardware.com to organise a time.

Can I mix and match your hardware?

All our hardware is designed to be able to mix and match within each colour way.

For example a Bronte handle in burnished brass can be perfectly paired with a Halifax or Sydney knob.

Same goes for our organic ranges. Everything within the Acid washed brass range can be mixed and matched however as it’s an organic finish the appearance can differ within each handle giving them their own individual identity.

Can you send overseas?

Yes, we certainly do.

How long does shipping take?

Shipping timeframes are governed by Australia post and can vary depending on where we are shipping to. Express post is an option should you require your items a little quicker.

Can I track my order?

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Where do you ship to?

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What are your shipping rates?

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