All Hepburn Hardware items come individually boxed and labelled, then carefully packed to ensure they arrive safely.
Orders are generally processed and shipped within 2-4 business days of us receiving your order.
PRE ORDER ITEMS
If your order contains items that are on preorder, we will fulfil your order in it's entirety once those preordered items are back in stock. If you would like us to partially ship your order, this can be done on request and will incur a second shipping fee.
WITHIN AUSTRALIA
All Australian orders will be shipped via Australia Post or Star Track.
Please allow 7-14 business days for delivery within Australia depending on your location.
INTERNATIONAL
We ship all international orders via DHL or SEKO.
Delivery Time
Please allow 14 or more business days for delivery, depending on your location. Shipping times may vary due to customs processing in your country.
Duties and Taxes
United States
All duties and taxes are covered by Hepburn Hardware and are included in the sale price of your order.
European Union and United Kingdom
Orders sent to the EU and UK may be subject to import duties, VAT and handling fees when they arrive. These charges are not included in your order total and are the responsibility of the customer. We recommend checking with your countries customs office, to see what fees may apply before placing your order.
Other Countries
Some countries may apply customs duties, taxes or handling fees when your order arrives. These are not included in the product or shipping prices and are the responsibility of the customer. Please check with your country’s customs office for more information.
Please Note
If customs fees or VAT are not paid, your counties customs office may return or dispose of the package. In these cases, we are unable to refund the shipping costs or the value of the order.
If you have any enquiries regarding shipping please contact
sales@hepburnhardware.com
