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Returns & Exchanges

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including the plastic bag unopened. 
To lodge a return please email orders@hepburnhardware.com with your request. We will then email you a return form with all the information you need. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 working days of us receiving it. 
Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@hepburnhardware.com. 
  
Shipping
To return your product, please email orders@hepburnhardare.com and we will email you a return form with the shipping address on it. 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.